Return and Refund Policy

At Blackcircles.ca (Solutions BKC Canada inc), we strive to offer simple and hassle-free service. Mistakes can happen, but don’t worry — you're covered by the Blackcircles.ca Advantage Plan.

Important: Pre-mounted kits (tires mounted and balanced on wheels) are subject to specific cancellation and return conditions. See 9. Pre-Mounted Kits below.

1. Return Period

If the order you received does not meet your expectations, if you ordered the wrong size, or if you changed your mind, you may return it. Blackcircles.ca (Solutions BKC Canada inc) offers a 30-day return window from the order date.

This section does not apply to pre-mounted kits, which are final sale (see 9. Pre-Mounted Kits).

2. Return Conditions

To be eligible for a return, all of the following conditions must be met:

  • The product (tire, wheel, or accessory) must be new, unused, and undamaged.

  • The product must not have been installed or driven on.

  • The product must be properly packaged, ideally in the original packaging or according to our packaging instructions sent by email with the Return Merchandise Authorization (RMA).

  • You must obtain an RMA by contacting us via email. Returns without an RMA will be refused.

PLEASE NOTE THAT A RESPONSE TO YOUR RETURN REQUEST MAY TAKE 24 TO 48 HOURS

Submit a return request

3. Return Fees

  • Return shipping fees are the customer's responsibility, unless stated otherwise.

  • These fees starting at $25 per item , depending on your location. The exact amount will be communicated when you request a return.

  • Braelin wheels may be subject to a 25% return fee, as they are pre-drilled to your vehicle's exact specifications.

  • Additional return fees may apply for oversized and/or overweight tires. The additional fees will be communicated by our customer service team when you request a return.

4. Order Cancellations

  • Before shipping: Free cancellation and full refund.

  • After shipping (in transit or received): Return fees apply (see 3. Return Fees).

  • If delivery is refused: A partial refund will be issued (see refund guidelines below).

Pre-mounted kit orders are subject to different cancellation conditions (see 9. Pre-Mounted Kits).

5. Refund Guidelines

  • Refunds will be issued to the original payment method, where possible.

  • Return shipping fees will be deducted from the refund amount.

  • No refund will be issued for mounting or balancing fees.

  • The product remains the customer’s responsibility until it is inspected and accepted by our team.

6. Full Refund Eligibility

A full refund will be issued if:

  • You received the wrong product and the error was caused by Blackcircles.ca.

  • The product is defective (see our warranty policy).

  • The product approved by Blackcircles.ca does not fit your vehicle and no warning or exclusion was previously stated. However, it is the customer's responsibility to ensure that the tires ordered are permitted in their region, for example in the case of studded tires.

Refunds are generally processed within 5 to 10 business days after we receive and inspect the returned item. The maximum processing time is 30 days.

7. Lost Shipments

If your order is delayed or incomplete, please contact us immediately.

  • We will open an investigation with the carrier.

  • This process usually takes 5 to 7 business days, and up to 30 days in some cases.

  • Based on the outcome, we will either issue a refund or send a replacement.

8. Damaged Products

Contact us immediately with photos of the damaged product and packaging.

  • If the damage was caused during shipping, we will open a claim with the carrier. Keep all packaging materials.

    • If the carrier accepts responsibility, we will send a replacement of the same product. Refunds or product changes are not allowed.

  • If the damage occurred before shipping, we will review the photos and may schedule a product inspection.

    • If confirmed, a replacement will be issued.

  • If the damage occurred after you received the product, we will evaluate the case and may offer a partial refund.

  • If the damage was caused by the customer or the installation center, no refund will be granted, and the fitment guarantee will be void.

This section also applies to pre-mounted kits.

9. Pre-Mounted Kits

Pre-mounted kits, which include tires mounted and balanced on wheels before shipping, are prepared and assembled specifically for each customer's order. The conditions below replace sections 1 to 4 for these products. For more information, see our pre-mounted kits FAQ.

9.1 Cancelling a Pre-Mounted Kit Order

  • Because pre-mounted kits are prepared and assembled quickly, cancellation options after an order is confirmed are very limited.

  • A cancellation request can only be submitted if the kit has not yet been assembled and the order is not too far along in the preparation process. While we do our best to accommodate cancellation requests, we cannot guarantee acceptance, even if the request is made shortly after ordering.

  • When cancellation is still possible, handling fees starting at $25 per item, before tax, may be charged. Each tire and each wheel in the order counts as a separate item. For example, for a set of 4 pre-mounted kits (4 tires and 4 wheels), the fees amount to $200 per order, before tax. These fees may be higher if the order is at an advanced stage of preparation.

  • The absence of a tracking number does not mean the order can still be cancelled. An order may already be in preparation, assembled, or have left our facilities or those of a partner before a tracking number is available or sent to the customer.

  • Once the kit has been assembled in our warehouse, no cancellation is possible, even if the order has not yet been shipped or delivered.

To request a cancellation, please contact our customer service team as soon as possible. All requests are subject to verification of the order status at the time the request is received.

Submit a cancellation request

9.2 Returning a Pre-Mounted Kit

Pre-mounted kits are considered final sale and cannot be returned or exchanged for a change of mind, an ordering error, or any other reason attributable to the customer.

Before completing your order, please carefully check the dimensions, the selected products and your vehicle information.

9.3 Exceptions

This restriction does not apply when the error is attributable to Blackcircles.ca, such as when the product received does not match the order, or when a product is defective or the situation is covered by an applicable warranty (see 6. Full Refund Eligibility). For shipping damage, section 8. Damaged Products applies. In these situations, please contact our customer service team so we can review your request and offer an appropriate solution.

9.4 Warranty and Road Hazard Protection

Tires and wheels in a pre-mounted kit remain covered by applicable warranties in the same way as if they had been purchased separately. Mounting and balancing before shipping does not change these warranty conditions. When the warranty is provided by the manufacturer, Blackcircles.ca acts as an intermediary and assists you with the claim process; all claims remain subject to the manufacturer's terms, conditions, exclusions and decision.

Road Hazard Protection also applies to tires that are part of a pre-mounted kit, in the same way as for a regular order, in accordance with the terms, conditions, limitations and exclusions of the Blackcircles.ca Road Hazard Protection program.